When you inquire about, or buy a Reimers Electric Boiler great customer service is provided at no charge. Understanding boilers and electric powered energy systems is not everyone's expertise. Reimers has highly skilled technical and sales staff to easily answer questions. Hundreds of years of combined experience have allowed Reimers to streamline the customer experience. Reimers people design and test their products. There is no better way to know about the equipment sold. The result is better products, faster customer solutions, and quick delivery of products and parts.
Modern communication technology is not always what the customer is looking for. When you contact Reimers you speak to people. There is no computer answering service redirecting your call multiple times to a message machine. Will you get a call back today, tomorrow? When current customers call Reimers a real person answers. The call is handed over to the proper Reimers staff who will quickly pull details about your boiler system from their files. When a service question is the priority the historical information allows narrowing of possible faults and fast answers. Collaboration between Reimers customer service staff and the customer enhance the problem-solving process. This makes discussion easy and reduces the chance of errors in diagnosis and shipping parts. In the end the customer will learn more about their boiler system. Down time will be reduced and money saved.