The customer reported random shutdowns and needs their boiler to return to reliable operation. You are providing service but there is no apparent problem. Have you been in one of those infrequent service situations where you just cant determine the source of trouble? There is help available. The team at Reimers is available to talk with you while you are at the boiler site or back at your shop. Just call us, or email or website. When options are exhausted the boiler may be returned, with prior approval, to the Reimers test lab for review by technicians and engineers. Most problems can be diagnosed, parts replaced, and the boiler returned promptly. The boiler featured in this article had one component that was operating out of normal range. The component still worked but caused random shutdowns. Labor and parts may be charged for some returned boilers. Check with Reimers in advance.