What does this mean for you? Limited down time, minimal lost time looking for answers on what parts are needed. An email or call to Reimers can get parts in the mail immediately. There are dealers that sell Reimers parts too. The customer can look up the part desired and contact a dealer to save time. Either way the process to get back steaming again is made simple. Reimers keeps all parts on hand with reasonable pricing and same day service may be possible.